Privacy Policy

Easy AI Agents ("we," "us," "our") operates easyaiagents.io and provides AI phone agent services to businesses in New Zealand. This policy explains what information we collect, why we collect it, how we use it, and your rights under the New Zealand Privacy Act 2020.

This policy applies to all personal information we hold, including information collected before this policy was published.

Who this policy covers

This policy applies to two groups:

1. Visitors to our website
2. Callers who interact with AI agents we build for our clients

If you're one of our business clients, the data we handle on your behalf is covered in our Terms of Service.

What we collect from website visitors

When you visit easyaiagents.io, we may collect:

• Pages you visit and how long you stay (via analytics)
• Your IP address and general location
• Browser type and device information
• Information you submit through forms or booking links (name, email, phone number, business name)

We do not use tracking cookies for our own advertising purposes. However, third-party advertising platforms we use may place tracking technologies on our site (see Advertising and Tracking below).

What we collect through AI phone agents

When a caller speaks with an AI agent we've built for one of our clients, we may collect:

• Call recordings and transcripts
• Caller's name, phone number, and address (as provided during the call)
• Details about the service request (job type, scheduling preferences, location)
• Any other information the caller shares during the conversation

This data is collected on behalf of our client (the business whose phone line you called). Our client is the data controller. We process this data to deliver the service they've hired us to provide.

How we use this information

Website visitor data:

• To respond to enquiries and booking requests
• To improve our website
• To understand how visitors find and use our site
• To measure the performance of our advertising campaigns

Call data (collected on behalf of our clients):

• To deliver call transcripts and job details to the client's team
• To book appointments or schedule services as requested by the caller
• To improve the accuracy and performance of the AI agent for that specific client
• To monitor call quality and fix issues

We do not sell, rent, or trade any personal information to third parties.

Third-party services

We use third-party platforms to deliver our services. These include but are not limited to:

• Telephony providers (for handling phone calls)
• AI and voice generation providers (for powering the AI agent)
• Cloud hosting providers (for storing data securely)
• Payment processors (for billing our clients)
• Scheduling tools (for booking appointments on behalf of callers)

Each of these providers has their own privacy policies. We select providers that maintain reasonable security standards, but we cannot guarantee the practices of third-party services.

Some of these providers may store data outside of New Zealand. By using our services or calling an AI agent we operate, you acknowledge that your data may be processed in other jurisdictions.

Advertising and tracking

We use advertising platforms including Meta (Facebook/Instagram) and Google Ads to promote our services. These platforms may place tracking technologies (pixels, cookies, or similar) on our website to measure ad performance and build audiences for targeted advertising.

This means these platforms may collect information about your visit to our site, including pages viewed, actions taken, and device information. This data is governed by each platform's own privacy policy:

• Meta: facebook.com/privacy/policy
• Google: policies.google.com/privacy

You can opt out of personalised advertising through your browser settings or through each platform's own opt-out tools.

How long we keep data

Website enquiries: We keep contact form submissions and booking details for as long as needed to respond and follow up. If you become a client, this data becomes part of your client record.

Call data: We retain call recordings and transcripts for the duration of our service agreement with the relevant client. When a client ends their subscription, we delete their call data within 90 days of termination, unless the client requests earlier deletion in writing or we are required by law to retain it.

Analytics data: Anonymous website analytics data is retained indefinitely as it cannot be linked to any individual.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to any personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to any legal obligations we have to retain it)

If you called a business that uses one of our AI agents and want to access, correct, or delete your call data, contact the business directly. They are the data controller. If they direct you to us, we will work with them to fulfil your request.

For any privacy-related requests, email us at support@easyaiagents.io.

Data security

We take reasonable steps to protect personal information from unauthorised access, loss, or misuse. This includes access controls, encrypted connections, and secure storage. No system is completely secure, and we cannot guarantee absolute security of your data.

Children

Our services are designed for businesses, not individuals under 16. We do not knowingly collect personal information from children. If you believe a child's information has been collected through one of our AI agents, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted to this page. We will not reduce your rights under this policy without giving reasonable notice. The "Last updated" date at the top tells you when the policy was last revised.

Contact

Easy AI Agents
Canterbury, New Zealand
support@easyaiagents.io